Refund & Return Policy

Last Updated: 11th Novemebr, 2025

Thank you for shopping with Karrin Health.
We are committed to providing high-quality and authentic health products.
This Refund & Return Policy explains when and how you can request an exchange, refund, or replacement.

1. Eligibility for Returns

You may request a return or exchange if:

• The product delivered is wrong, damaged, or defective

• The product received does not match what was ordered

• The seal of the product arrived broken on delivery

To be eligible:

• Items must be unused

• Items must be in their original packaging

• You must make the request within 48 hours of receiving the product

2. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns for:

• Opened or used supplements

• Products with broken seals after customer handling

• Items purchased on promo, discount, or clearance sale

3. Refund Process

If your return request is approved:

• Refunds will be processed within 3–7 working days

• Refunds are issued either through bank transfer or store credit

• Delivery or shipping fees are non-refundable

4. Exchanges and Replacements

If the item delivered is wrong or damaged:

• We will replace the item at no extra cost to you

• Replacement will be arranged once the product is returned and verified

If the exact product is out of stock, we will offer:

• A similar product of equal value, or

• A refund

5. Order Cancellation

• Orders can be cancelled before they are shipped

• Once shipped, cancellation is no longer possible

• You may still be eligible for a return under section (1)

6. How to Request a Return or Refund

To file a claim, please contact us through any of our support channels:

Email: [email protected]
Phone: +2348038946500
WhatsApp: +2348038946500
Provide the following:

• Order Number

• Name and Phone Number

• Clear Photo/Video of the Product Received

• Reason for the Return Request

Our support team will respond within 24 hours.

7. Delivery Responsibility

Customers are responsible for returning the product to our designated address, unless the return is due to our error (wrong or damaged product); in that case, we will handle the return logistics.

We Value Your Trust

At Karrin Health, your satisfaction and wellness journey is our priority.
We ensure all products are original, sealed, and sourced directly from trusted distributors.