Return & Exchange Policy

Last Updated: 11th November, 2025

At Karrin Health, we are committed to delivering high-quality, original wellness products.
If for any reason you are not satisfied with your purchase, we are here to assist you.

1. Eligibility for Return & Exchange

You may request a return or exchange if:

• The product delivered is wrong, damaged, or defective

• The product received does not match your order details

• The product seal was found broken upon delivery

To qualify:

• Items must be unused and unopened

• Items must remain in original packaging and condition

• Request must be made within 48 hours of receiving the product

2. Non-Returnable Items

For health, safety and hygiene reasons, we cannot accept returns for:

• Opened or used supplements

• Products with broken seals after customer handling

• Items purchased during sales, discount offers, or bundle promos

• Products damaged due to storage mishandling by the customer

3. Exchange Process

If your claim is approved:

• A replacement will be processed at no extra cost

• We may require you to return the original product for inspection

• Exchanges are processed within 2–5 working days

If the requested product is out of stock, you may choose:

• A similar product of equal value, or

• A store credit, or

• A refund (depending on the situation)

4. Return Shipping

• If the error is from our side (wrong or damaged item), we cover the return logistics.

• If the error is from the customer (e.g., wrong item ordered), the customer handles return shipping fees.

5. How to Request a Return or Exchange

Please contact us through any of the following:

Email: [email protected]
Phone / WhatsApp: +2348038946500

Provide:

• Your Full Name

• Order Number

• Phone Number

• Clear Photo or Video of the product

• Your preferred solution: Return or Exchange

Our support team will respond within 24 hours.

We Are Here To Help

Your health and satisfaction are our priority.
We ensure that every product is authentic, factory-sealed, and safely delivered.

Thank you for choosing Karrin Health.